Frequently Asked Questions

toronto behavioural psychologist

Inquiring About Services

Wondering if our team of psychologists and clinicians can help you with your specific concerns? Just Ask! Send us a message with your questions and one of our staff members will get back to you within 1 to 2 business days. Otherwise, you can reach us at (647) 348-5140 or you can book a free phone intake call here.

Assessment

If you decide to access services with us, you will be asked to come in for an intake/assessment that typically takes two to three sessions to complete. During these sessions, we will be assessing your needs, and determining whether we believe that we will be able to work with you effectively.

To understand your current functioning and to get a baseline, you will be asked to complete various measures or tests on your first or second appointment.

To understand your treatment history, we will ask you to provide permission for us to access your health records from previous treatment settings or services.

If you are a young adult, adolescent or child, we will ask to meet with a parent, caregiver or family member for one appointment as part of the assessment.

If you are an adult, we may ask to meet with a family member or partner for one appointment as part of the assessment.

If you are seeking couple therapy, you will meet for one session as a couple, and then both of you will take part in individual assessment sessions with the therapist.

If you are seeking only a psychodiagnostic or psychoeducational assessment, your assessment will be longer, and if desired, will result in a report that you may choose to share with family members, physicians, psychiatrists, teachers or other service providers.

Confidentiality And Privacy

Everything that you say will be confidential, except in the following circumstances:

  • you share something that indicates that you or someone else is at imminent risk of harm
  • you disclose sexual abuse by a health professional
  • you disclose information about the abuse or neglect of a child under the age of 16
  • you disclose information about the abuse or neglect of a senior adult living in a health care facility
  • the courts subpoena your records
  • a professional college (Psychology, Psychotherapy, Social Work) requests your records for auditing

Your personal health information will be stored on a secure and private (PHIPA compliant) Canadian Electronic System, entitled OWL Practice. Only your clinical team at Broadview Psychology will have access to your health record.

Starting Treatment

After completing the assessment, we will speak to you about treatment options, explaining what is involved in treatment, and how treatment may help you. Should you wish to pursue treatment at Broadview, we will work together to develop treatment goals and a treatment plan with you.

Paying For Services

Before setting up an appointment, you will be informed of our fees. When you schedule your intake appointment, you will be sent a handout on our fees and fee policies. The fees vary according to the training of our clinicians, and the treatment modality (e.g. individual, family, couple, group, consultation). Our fees are fully or partially covered by most insurance plans, and in many cases, are tax-deductible. Please arrange to pay for your session on the day of your appointment. bring payment to your first session, and to each session thereafter. We accept cash, debit, credit, cheques made out to Broadview Psychology, and Interac e-transfers.

Cancelling Appointments

You will benefit most from treatment if you attend regularly. If you must cancel a session, we ask that you give us 24 hours notice. If you cancel with 24 hours notice, you will not be charged for the missed appointment.