Inquiring about services
Wondering if our team of psychologists and clinicians can help you with your specific concerns? Just Ask! Send us a message with your questions and one of our staff members will get back to you within 2 to 3 business days. Otherwise, you can book an appointment by calling us at (647) 348-5140.
Assessment
If you decide to access services with us, you will be asked to come in for an intake/assessment that typically takes two to three sessions to complete. During these sessions, we will be assessing your needs, and determining whether we believe that we will be able to work with you effectively.
To understand your current functioning and to get a baseline, you will be asked to complete various measures or tests on your first or second appointment.
To understand your treatment history, we will ask you to provide permission for us to access your health records from previous service providers.
If you are a young adult, adolescent or child, we will ask to meet with a family member for one appointment as part of the assessment.
If you are an adult, we may ask to meet with a family member or partner for one appointment as part of the assessment.
If you are seeking
If you are seeking only a diagnostic or psychoeducational assessment, your assessment will be longer, and if desired, will result in a report that you may give us consent to share with family physicians, psychiatrists or teachers.
Confidentiality and Privacy
Everything that you say will be confidential, except in the following circumstances:
- you share something that indicates that you or someone else is at imminent risk of harm
- you disclose sexual abuse by a health professional
- you disclose information about the abuse or neglect of a child under the age of 16
- you disclose information about the abuse or neglect of a senior adult living in a health care facility
- the courts subpoena your records
- the College of Psychologists of Ontario requests your records for auditing
Your personal health information will be stored in a locked filing cabinet in a locked room, and a secure and private (PHIPA compliant) Canadian Electronic System, entitled OWL Practice. Only your clinical team at Broadview Psychology will have access to your health record..
Starting treatment
After completing the assessment, we will speak to you about treatment options, explaining what is involved in treatment, and how treatment may help you. Should you wish to pursue treatment, we will work together to develop treatment goals and a treatment plan with you.
Paying for services
Before setting up an appointment, you will be informed of our fees. When you come in for your intake appointment, you will be given a handout on our fees and fee policies. The fees vary according to the training of our clinicians, and the treatment modality (e.g. individual, family, couple, group, consultation). Our fees are fully or partially covered by most insurance plans, and in many cases, are tax-deductible. Please bring payment to your first session, and to each session thereafter. We accept cash, debit, cheques made out to Broadview Psychology, and Interac e-transfers.
Cancelling appointments
You will benefit most from treatment if you attend regularly. If you must cancel a session, we ask that you give us 24 hours notice. If you cancel with 24 hours notice, you will not be charged for the missed appointment.