Intake Process at Broadview Psychology

After your intake call, the intake worker will send you an information letter and will pass on your details to our Client Care Coordinator. This coordinator will meet with our Clinical Director, to discuss your treatment needs and any questions you raised. The intake worker or Clinical Care Coordinator may be in touch with additional information, answers or recommendations if needed. The Client Care Coordinator and Clinical Director will do their best to assign you as soon as possible to an available and appropriate therapist. Once you have have been assigned, that clinician will reach out to you to schedule your first intake and assessment appointment. After booking your intake appointment, the Client Care Coordinator will send you forms to complete to prepare for this session.

During your intake appointment, you will be informed about our policies and procedures and will provide consent about proceeding. You will then have the chance to share your concerns and why you have decided to seek services. You will also answer questions about your emotional, social, familial and physical health in order for us to get to know you better.

We believe that it is important to do a thorough assessment so that we can determine whether and how we can address your needs and goals. Consequently, the assessment will include the following:

We will meet with you for one to three assessment sessions/interviews.

We will ask you to complete various measures or tests before your first or second appointment in order for us to understand your current functioning and to get a baseline.

We will ask you to provide permission for us to access your health records from previous treatment settings or services so that we can understand your treatment history.

If you are a young adult, adolescent or child, we will ask to meet with a parent, caregiver or family member for one appointment to obtain information about your development, current functioning, and family environment and relationships.

If you are an adult, we may ask to meet with a family member or partner for one appointment as part of the assessment to obtain their perspective about your current functioning and needs, and your family and partner relationships.

If you are seeking couple therapy, you will meet for one session as a couple, and then both of you will take part in individual assessment sessions with the therapist.

If you are seeking only a psychodiagnostic or psychoeducational assessment, your assessment will be longer, and if desired, will result in a report that you may choose to share with family members, physicians, psychiatrists, teachers or other service providers.

After the assessment, your therapist will meet with you, and possibly with your family members, to present their understanding of your current mental health needs and to provide their treatment recommendations. They will explain what is involved in treatment and how treatment may help you. Should you wish to pursue treatment, they will work together with you to develop your treatment goals and a treatment plan.

If your therapist has decided that your needs exceed their competence, they will provide referrals to another therapist within Broadview or to another program.