889 Broadview Avenue, Toronto, ON, M4K 2P9  (647) 348-5140

Question: How do I contact your clinic?
Answer: Please call 647-348-5140 or email intake@broadviewpsychology.com. Please leave your name, number, and reason for your call, and someone will get back to you to discuss your needs and answer any questions that you have.

Question: Do I need a doctor’s referral?
Answer: You do not need a physician’s referral to access our services. However, some extended health carriers do require a physician’s referral before providing reimbursement of fees.

Question: Which psychologist/therapist will I see?
Answer: Following a brief telephone intake, we will assign you to one of the Centre’s psychologists for assessment and treatment. We base these assignments on therapist availability, scheduling compatibility, and your characteristics (e.g. age, presenting problems). You are welcome to tell us of any preferences that you have, such as gender, cultural background, training, expertise, and we will try to accommodate your requests.

Question: What should I expect at my first appointment?
Answer: At your first session, you will meet the psychologist, learn about him/herself, and participate in an assessment. During the assessment, we ask you many questions about yourself, your history, your current situation, your strengths and needs. We also review your previous assessments or treatment history, and gather information from family members or previous service providers (with your consent). We may also ask you to complete self-report measures. At the second or third session, you will receive feedback about your assessment and information about treatment options.

Question: How does treatment start?
Answer: After completing the assessment, we will speak to you about treatment options, explaining what is involved in treatment, and how treatment may help you. We will try to answer any questions that you have about the treatment. Should you wish to continue with treatment, we will work together to develop treatment goals and a treatment plan.

Question: How long will therapy last?
Answer: The number of sessions required for optimal treatment will vary depending on the nature, severity and complexity of your presenting symptoms, and your goals for treatment. Some clients experience gains very quickly (e.g., 4-6 sessions) while others require significantly longer (20 or more sessions) to achieve their treatment goals. Therapists will discuss with you the recommended number of sessions prior to starting treatment.

Question: How do I pay for services?
Answer: Before setting up an appointment, you will be informed of our fees. When you come in for your intake appointment, you will be given a handout on our fees and fee policies. The fees vary according to the training and experience of our clinicians, and the treatment modality (e.g. individual, family, couple, group, consultation). Our fees are covered in part by many insurance plans, and are tax deductible. Please bring payment to your first session, and to each session thereafter. We accept cash, debit, cheques made out to Broadview Psychology, and Interac e-transfers.

Question: What do I do if I have to cancel appointments?
Answer: You will benefit most from treatment if you attend regularly. If you must cancel a session, we ask that you give us 24 hours notice. If you cancel with less than 24 hours notice or fail to show up for your appointment, you will be responsible for paying the full fee.

Question: Will my personal information be kept confidential?
Answer: Our services are confidential, which means that we will not release any information about you to anyone outside our clinic without your written permission, except as required by law in Ontario. We are only required to break confidentiality if we discover that a child is at risk or, or is being, abused or neglected, you or someone you know is at imminent risk of harm, you have reported being sexually abused by a health professional, or your file is subpoenaed by a court of law. It is also possible that a regulatory body, such as the College of Psychologists of Ontario, may request inspecting records as part of their regulatory activities in the public interest.